The problem
Disputes without a shared record
Packing errors and fraud affected 2–6% of volume.
Evidence sat across fragmented seller and warehouse operations, making disputes slow and reputationally costly.
The system
Evidence from the moment of packing
Video capture began at the moment of packing.
A searchable 60-day archive gave internal teams and sellers a shared record for investigation and resolution.
The adoption
From proof of concept to marketplace scale
The system grew from a proof of concept with 60 vendors to more than 20,000 vendors at reported current scale, with a far larger seller network available for wider rollout.
- vendors in the POC
- 60
- vendors at reported current scale
- 20,000+
- seller network available for wider rollout
- 300,000+
The product
A product in its own right
The video evidence system (VMS) now runs as a product with per-package pricing, used across Indian e-commerce by Flipkart and others.